Shipping & Returns

Shipping Information

Order processing. Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM ET are processed the next business day.

Shipping methods and rates. Shipping options and costs are calculated at checkout based on your order's weight, size and destination. Orders over $50.00 USD ship free within the contiguous United States.

Method & Estimated delivery

Standard: 3–7 business days

Expedited: 2–3 business days

Overnight: 1 business day

Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, weather or other events outside our control.

Tracking. Once your order ships, you will receive a confirmation email with a tracking number.

Shipping address. Please check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost or issue a refund minus shipping charges.

Lost or stolen packages. Once a carrier marks a package as delivered, it is the customer's responsibility. If your package shows as delivered but you cannot find it, contact the carrier first, then reach out to us within 7 days and we will help where we can.

International orders. International customers are responsible for all customs duties, taxes and import fees charged by their country.

Easy Returns & Exchanges

Return window. Returns must be requested within 30 days of the delivery date shown in your tracking information. Requests made after 30 days cannot be accepted.

Condition requirements. To be eligible for a return, items must be:

  • Unused, uninstalled and in the same condition you received them

  • In the original, undamaged packaging with all labels, parts, hardware and paperwork included

  • Accompanied by your order number or proof of purchase

Items that show signs of use, installation, damage or missing packaging will not be accepted and will be sent back to you at your expense.

Non-returnable items. The following cannot be returned:

  • Special-order or custom items

  • Components that have been opened

  • Clearance or final-sale items

  • Gift cards

How to start a return.

  1. Use our contact form and be sure to include your order number, the item(s) you want to return and the reason.

  2. Wait for a Return Authorization (RA) number and return instructions. Returns sent without an RA number may be refused.

  3. Pack the item securely in its original packaging and write the RA number on the outside of the box.

  4. Ship the return to the address provided within 10 days of receiving your RA number.

Return shipping. Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds and Exchanges

Inspection. Once your return arrives, we will inspect it and email you to confirm whether the refund is approved.

Refund processing. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Refunds cover the item price only; original shipping costs and any restocking fee are not refunded.

Late or missing refunds. If you haven't received your refund after 10 business days, first check with your bank or card issuer. If you still need help, contact us via our contact form.

Exchanges. The fastest way to get a different item is to return the original for a refund and place a new order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, contact us within 72 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you. Please keep all packaging until the issue is resolved, as the carrier may need to inspect it.

Manufacturer warranties, where offered, are handled according to the manufacturer's terms.

Changes to This Policy

We may update this policy at any time. Changes apply to orders placed after the updated policy is posted on this page.

Last updated: August 13, 2024